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TinotopiaLog → Customer Experience (30 Jul 2004)
Friday 30 July 2004

Customer Experience

This story is specifically about website ‘customer experience’, but it’s still generally applicable:

Those with ad budgets, remember: Bring customers in, but be sure to treat them well when they get there.

Woah. That’s why the consultants get the big money: ideas like that. I shouldn’t make fun, though, since most businesses don’t seem to figure it out on their own.

Posted by tino at 13:27 30.07.04
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